Job purpose

Responsible for the administrative work to the branch.

Duties and responsibilities

  • Answer phones, direct calls and take messages
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
  • Compile, copy, sort, and file records of office activities business transactions, and other activities
  • Maintains confidential personnel files and personnel actions
  • Reviews files, records, and other documents to obtain information to respond to requests
  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
  • Complete work schedules, manage calendars and arrange appointments
  • Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers
  • Deliver messages and run errands
  • Complete and mail bills, contracts, policies, invoices, or checks
  • Send credit card backup with credit card receipt to corporate accounts receivable for posting
  • Process and prepare documents, such as business forms and expense reports
  • Prepare meeting agendas, attend meetings, and record and transcribe minutes
  • Perform other tasks as assigned by the branch manager or corporate managers



  • High school diploma or equivalent
  • 2+ years of administrative experience


  • Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)
  • Federal, State, and Local laws
  • Mathematics
  • Principles and procedures for personnel recruitment, employee engagement, compensation and benefits
  • Principles and process for providing customer and personal service
  • Manage files and recodes


  • Good verbal and writing communication skills
  • Good computer skills
  • Good phone skills
  • Good customer service skills for internal and external customers
  • Good research skills
  • Time management
  • Critical thinking


  • Demonstrate customer service orientation
  • Ability to organize and manage multiple priorities
  • Listens and understand information and ideas presented
  • Concentrate on a task over a period of time without being distracted
  • Work well with others
  • To complete work on schedule
  • Type 40 words per minute
  • Operate office machine

Other characteristics such as personal characteristics

  • Commitment to company vision and mission
  • Detailed oriented


This position does not travel at this time

Working environment and Physical Demands

The work environment characteristics described here representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing this duty, the employee will be exposed to the usual moderate (general office area) noise level, however, the employee can be exposed to noisier shop environments.  Employee routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.  When performing the duties of this job, it is a requirement to wear Personal Protective Equipment whenever appropriate.

While performing this duty, the employee will be required to frequently sit, walk, talk, and listen.  The employee is required to frequently use hands to fingers, handle, or feel objects or controls, including the products we rent, computer and other office equipment.  The employee must often stand and walk, and lift and/or move up to 30 pounds.  Appropriate material handling equipment should be used to lift or move items that are heavy or bulky.  Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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2019-11-27T10:33:54+00:00July 10th, 2019|